Support Information
Support Cases
Direct Customers
If you purchased a Red Hat or Red Hat JBoss subscription directly from Red Hat, please select one of the following options:
- Open a New Support Case
- View Support Cases
- Phone Numbers & Hours
- Severity Definitions
- Remote Access Support
Indirect & Cloud Customers
If you purchased a Red Hat or Red Hat JBoss subscription from another company like Dell or HP, please contact them directly for assistance.
Support Programs & Policies
You can find information on our support policies—including terms of service, scopes of coverage, and supported configurations—right here on the Customer Portal:
