Update text lost when session times out in Red Hat Customer Portal ticketing system

Solution Verified - Updated -

Issue

  • I raised an issue, waited for a while because I was busy being distracted by other stuff, then attempted to add a comment.  In other words my session expired.  However, there is no error handling for this scenario so I get the general error screen
  • I would expect it to behave as follows:

1. I've left it for a while and my session on the server has timed out, but I still have the ticket form open in my browser
2. I submit the form using my browser
3. The server realizes my session has expired, remembers what data I've submitted and redirects me to the login screen
4. Upon successful login the data I submitted is saved to the ticket.

Environment

  • Red Hat Customer Portal

Subscriber exclusive content

A Red Hat subscription provides unlimited access to our knowledgebase, tools, and much more.

Current Customers and Partners

Log in for full access

Log In

New to Red Hat?

Learn more about Red Hat subscriptions

Using a Red Hat product through a public cloud?

How to access this content