Red Hat Customer Portal: November 2017 archives
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What happens when you open a support case with Red Hat?
Most of us have encountered a moment of frustration when using personal technology—a forgotten password, or unresponsive screen on a smartphone, or perhaps you have had an ongoing issue with your internet service provider or your bank. Once you’ve tracked down the support number and dialed in, many times, here is what happens: -A really nice, well-intentioned representative of the company answers your call and asks you to describe the issue. -Their questions are likely based on a flow chart-...
