Case Management Maintenance Outage: 16 March 2014

Updated -

The Case Management areas of the Red Hat Customer Portal will be offline for maintenance on Sunday, 16 March (est. 3 hours). We will continue to deliver and support critical business functions during this outage.

During the planned outage window, users will not be able to perform any case-related actions, including creating new support cases and updating existing support cases. Other areas of the Customer Portal, including the Knowledgebase and product documentation, will continue to be available.

If you have questions about this outage, please contact a regional Customer Service representative. For technical assistance during the outage, please contact Technical Support.

Outage Start Outage End Estimated Duration
Sunday, March 16th, 3:00 AM EDT ([1]) Sunday, March 16th, 6:00 AM EDT ([1]) 3 hours


  • From November 3, 2013 to March 9, 2014, EST (Eastern Standard Time) is UTC -500.
  • From March 9, 2014 to November 2, 2014, EDT (Eastern Daylight Time) is UTC -400.
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