User Management Application: Knowledge and Groups Permissions Changes

To increase the value you receive from your Red Hat subscriptions, we will soon be granting access to the Customer Portal Knowledgebase and Discussions to all customer accounts. The Customer Portal Knowledgebase provides valuable information for using and troubleshooting Red Hat products, and our re-launched Discussions area enables customer-driven community content to supplement our expert advice and content. As each of these resources continues to grow, we want to ensure that all members of your organization have access to these essential tools that are part of your Red Hat subscription.

In the coming weeks, the "Groups" (referring to the Portal community groups) and "Knowledge & Videos" check-boxes will be removed from the "Access Permissions" tab of the "User Management" section of the Customer Portal used by org admins to manage user-level access privileges. Please be aware that any users who may not have been granted access to these two areas will now have full access. All other permissions within the user account management area—such as access to software downloads, case management, or subscription management—will keep their current settings and remain unaffected.

Please refer to updates to this Customer Portal Announcement for procedure changes and screenshots as we approach the release date, which is anticipated for mid-January 2014. For specific questions, please contact Red Hat Customer Service.