Red Hat Customer Portal: What's New in Case Management, October 8, 2013

We're pleased to announce the following enhancements to our Case Management application, included with our update on August 27. These features, bug fixes, and minor enhancements are now available to all users.

Recommendations UI
-We made some adjustments to the recommendations we make on case creation.
-To make them look more like entries elsewhere in the Portal, we've added the "solution check mark", tags, and URL link to the title
-The UI would change quickly when a customer selected a product and version, so we slowed that down when rearranging the screen
-We reduced the number of recommendations to three (down from four) and spaced them out to visually separate them.

Access to cases
-The application will present a more useful error message when you try and access a case for which you don't have correct permissions.

Session expiration
-Customers often remarked that our system would time out on them without warning, and they would lose anything they hadn't submitted.
-We implemented a pinging service that checks, every 29 minutes, to make sure the session is still valid. If so, we renew your case session automatically.
-You've probably seen this before on sites that give you a pop-up asking you if you want to continue after some prescribed interval

Javascript errors
-We fixed a bug that caused some issues for French- and Italian-language users.
-Sometimes incorrect or 'No Recommendations' will appear when recommendations are available. This is fixed.

Have any questions or comments?
Let us know in our Discussions area.