Red Hat Customer Portal: What's New in Case Management, August 27, 2013

Updated -

We're pleased to announce the following enhancements to our Case Management application, included with our update on August 27. These features, bug fixes, and minor enhancements are now available to all users.

Case Contacts

When a user makes a comment in the case page in the portal, the Case Management application will now check to make sure that user is a case contact before committing the comment. If that user isn't a case contact, we'll automatically add the user to the contact list, so they will receive the auto-notifications and other case correspondence.

Exceptions and Errors

  • Some users reported sporadic validation errors when saving case details. We tracked down the bug and addressed it.
  • Customers could add recipients of auto-notifications, but in some situations those recipients, when removed from the list, would still receive notifications. This is now fixed.

Have any questions or comments?
Let us know in our Discussions area.

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