Red Hat Customer Portal Named One of the “Ten Best Web Support Sites” for the Third Year Running!

We are excited to announce today that the Red Hat Customer Portal has—for the third consecutive year—been recognized by the Association of Support Professionals (ASP) as one of the industry’s "Ten Best Web Support Sites”. Red Hat was honored in the Open Division along with technology industry leaders Cisco Systems, Intel, Nokia Corporation, PTC, Inc., EMC, and CheckPoint.

ASP is an international membership organization for customer support managers and professionals, and its "Ten Best Web Support Sites" competition is a prestigious awards program that showcases excellence in online service and support. Selected by a panel of judges with expertise in web support design and implementation, winners were evaluated through a scoring system based on 25 separate performance criteria. Key criteria included overall usability, design and navigation, knowledgebase and search implementation, interactive features, and customer experience.

This year's win builds on the accomplishments we've made of establishing a valuable online vehicle for delivering subscriber resources that goes beyond traditional support. Our number one objective is to earn the loyalty of our subscribers by delivering real value and the best experience possible through the Red Hat Customer Portal. We continued to build upon that mission by focusing on ease of use on the portal and concentrating on improvements like new support tools and product pages that provide personalized user experiences. These improvements are exceeding subscriber expectations and making it easier for you to find the knowledge, tools, and resources you need to be successful—whether you are planning, deploying, or maintaining your Red Hat enterprise products.

For more information, please see our Awards & Recognition page.